Who pays the WhatsApp message fees?
Your hotel does, directly to Meta, on your own WhatsApp Business account once Meta approves us. We don't resell messages or add a margin.
When can we start?
hostech is launching soon. Register your interest and we will contact you before launch. We are choosing a small number of hotels to start with, and selected hotels get their first 3 months free.
Can I cancel?
Yes, from Settings, at any time. Your plan runs to the end of the period you paid for, you can export everything at once, and your data is kept for 90 days before it is deleted.
Can I take my data with me?
Yes. Export your bookings, guests and accounts from Settings whenever you like, not only when you leave.
How do I bring my existing bookings?
Enter your future bookings on the Room Board as reservations, or choose done-for-you setup and we enter them with you. Once your channels are connected, new bookings from them arrive on the Room Board by themselves.
Can I keep my current channel manager while I move?
Yes, until the day you switch. Lumin's channel connection is turned on for your hotel on that day, so two systems never send prices and availability to the same booking sites at once.
Do you set it up for me?
You can do it yourself with the setup steps, or choose done-for-you setup and we set up your rooms, prices, channels and team with you.
What is a backup conversation?
Guest chat runs on your own Claude or Gemini key. If your key fails, we keep chat running on ours: a backup conversation is one guest's chat in a 24-hour window in which we replied at least once. We cover up to 150 (Starter), 300 (Growth) or 800 (Pro) a month per property and bill them the next month. Past that, while your key is failing, the guest agent sends one short holding reply and passes new questions to your team; your stay messages keep going.
